na JAKPU-03100000018408 20100302115412.0 ind 979-686-515-7 010-031000000018408 658.401 3 GAS i GASPERSZ, Vincent ISO 9001:2000 And Continual Quality Improvement Vincent Gaspersz Cet. 4 Jakarta Gramedia Pustaka Utama 2006 189 hlm 24 Cm MANAJEMEN KUALITAS TOTAL Perpumda DKI 0-01-2008 8 uh 10744/07 10745/07 10746/07 10747/07