text Yogyakarta Andi 2004 Ed. 4 ind xii, 175 hlm ; 23 cm Fandy Ciptono MANAJEMEN PRNJUALAN - SERVICE PELANGGAN 658.812 658.812 CIP p 9797313336 211021 20211021095635 JAKPU-03100000012730 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)