Conflict management : a practical guide / CONDLIFFE, Peter text Chatswood, NSW : LexisNexis Butterworths, 2012 ind This is a Practical Guide, will provide you with an overview of the major developments and issues concerning alternative dispute resolution (ADR) in Australia and equip you to better practice in key areas including negotiation, mediation, restorative justice and organisational contexts. Developed over 20 years of professional practice, this book is a careful blend of the practical and the theoretical. DEWASA This is a Practical Guide, will provide you with an overview of the major developments and issues concerning alternative dispute resolution (ADR) in Australia and equip you to better practice in key areas including negotiation, mediation, restorative justice and organisational contexts. Developed over 20 years of professional practice, this book is a careful blend of the practical and the theoretical. DEWASA MANAJEMEN KONFLIK NEGOSIASI URN:ISBN:978-0-409-33216-2