Conflict management : a practical guide /
CONDLIFFE, Peter
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Chatswood, NSW : LexisNexis Butterworths,
2012
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This is a Practical Guide, will provide you with an overview of the major developments and issues concerning alternative dispute resolution (ADR) in Australia and equip you to better practice in key areas including negotiation, mediation, restorative justice and organisational contexts. Developed over 20 years of professional practice, this book is a careful blend of the practical and the theoretical.
DEWASA
MANAJEMEN KONFLIK
NEGOSIASI
URN:ISBN:978-0-409-33216-2