| Jenis Bahan | Monograf |
| Judul | Service management : operations, strategy, and information technology /James A. Fitzsimmons, Mona J. Fitzsimmons. |
| Pengarang | FITZSIMMONS, James A. FITZSIMMONS, Mona J. |
| EDISI | 7th ed |
| Penerbitan | New York McGraw-Hill 2011 |
| Deskripsi Fisik | xvii, 541 p.,ill.27 cm. |
| ISBN | 978-007-128927--6 |
| Subjek | SERVICE MARKETING MANAGEMENT=PELAYANAN-MANAJEMEN PEMASARAN |
| Abstrak | Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on professional service firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline. The sixth edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. |
| Bahasa | Indonesia |
| No Barcode | No. Panggil | Akses | Lokasi | Ketersediaan |
|---|---|---|---|---|
| 00005387060 | 658.8 FIT s | Dapat dipinjam | Perpustakaan Jakarta Utara - Koja - RUANG KOLEKSI UMUM UTARA | Tersedia
pesan |
| 00005387061 | 658.8 FIT s | Tandon | Perpustakaan Jakarta Utara - Koja - RUANG KOLEKSI TANDON UTARA | Tersedia |
| 00005387062 | 658.8 FIT s | Dapat dipinjam | Perpustakaan Jakarta Utara - Koja - RUANG KOLEKSI UMUM UTARA | Tersedia
pesan |
| 00006066455 | R/658.8 FIT s | Baca di tempat | Perpustakaan Jakarta - Cikini - Cikini Ruang Referensi | Tersedia |
| 00006066458 | R/658.8 FIT s | Baca di tempat | Perpustakaan Jakarta - Cikini - Cikini Ruang Referensi | Tersedia |
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| 001 | JAKPU/11110000000967 | ||
| 005 | 20111114123438.0 | ||
| 008 | ***********************************ind** | ||
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| 100 | 1 | # | $a FITZSIMMONS, James A. |
| 245 | 1 | # | $a Service management : operations, strategy, and information technology /James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | # | # | $a 7th ed |
| 260 | # | # | $a New York $b McGraw-Hill $c 2011 |
| 300 | # | # | $a xvii, 541 p.,ill.$c 27 cm. |
| 520 | 3 | # | $a Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on professional service firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline. The sixth edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. |
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