| Jenis Bahan | Monograf |
| Judul | The Big book of costumer service training games quick, fun acktivities for traning costumer service reps, salespeople, and anyone else who deal with costumers Peggy Carlaw and Vasudha Kathleen Deming |
| Pengarang | CARLAW, Peggy and DEMING, Vasudha Kathleen |
| Penerbitan | New York McGraw-Hill 1999 |
| Deskripsi Fisik | xiv, 209 p.illus.24 cm. |
| ISBN | 0-07-077974 |
| Subjek | SALES MANAGEMENT = MANAJEMEN PEMASARAN |
| Abstrak | Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. |
| Bahasa | Indonesia |
| No Barcode | No. Panggil | Akses | Lokasi | Ketersediaan |
|---|---|---|---|---|
| 00005135152 | Baca ditempat | Perpustakaan Jakarta - Cikini - Cikini Ruang Referensi | Tersedia | |
| 00005135153 | Dapat dipinjam | Perpustakaan Jakarta - Cikini - | Tersedia
pesan |
| Tag | Ind1 | Ind2 | Isi |
| 001 | JAKPU/11110000000352 | ||
| 005 | 20111106153224.0 | ||
| 008 | ***********************************ind** | ||
| 020 | # | # | $a 0-07-077974 |
| 035 | # | # | 0010/111100000000352 |
| 040 | # | # | $a JKPUDKI |
| 041 | 0 | # | $a ENG |
| 082 | 1 | 0 | $a 658.81 |
| 090 | # | # | $a R 658.81 $b CAR b |
| 100 | 1 | # | $a CARLAW, Peggy and DEMING, Vasudha Kathleen |
| 245 | 1 | 4 | $a The Big book of costumer service training games $b quick, fun acktivities for traning costumer service reps, salespeople, and anyone else who deal with costumers $c Peggy Carlaw and Vasudha Kathleen Deming |
| 260 | # | # | $a New York $b McGraw-Hill $c 1999 |
| 300 | # | # | $a xiv, 209 p. $b illus. $c 24 cm. |
| 520 | 3 | # | $a Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. |
| 521 | # | # | $a Dewasa |
| 650 | # | 4 | $a SALES MANAGEMENT = MANAJEMEN PEMASARAN |
| 659 | # | # | $a pembelian |
| 852 | # | # | $a BPAD DKI |
| 990 | # | # | $a 31767/11, 31768/11 |
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